RETURNS & EXCHANGES

Please note that items discounted at 50% OFF and above are final sale and will not qualify for returns or exchanges.

Can I return or exchange an order/ item?

We want you to love your online purchases! 

Hence, if for any reason you are dissatisfied with what you have received, you may opt to return or exchange your item(s), subject to the terms of our returns and exchange policy.

What are the terms of your Returns and Exchange policy?

Before you proceed to request for a return or exchange, please note the following.

Returns

We accept returns of all regular-priced and sale items, subject to the following terms:

• Item must be returned within 14 days of placing your order
• Item must be new and in its original condition with price tag intact
• Item must be returned in its original packaging
• Item is not a final sale or final markdown item discounted at 50% OFF or more

Exchanges

We accept exchanges of all regular-priced and sale items, subject to the following terms:

• Item must be exchanged within 14 days of placing your order
• Item is not a final sale or final markdown item discounted at 50% OFF or more
• Item you wish to exchange for, must be available at the point of exchange
• Item you wish to exchange for, must be of equal or higher value as any difference in value will not be refunded

If you are still unsure of your item’s eligibility for return or exchange per the terms of our policy, feel free to drop us an email at cs@collectivespace.com.sg.

Alternatively, read on for more details on how to proceed with your exchange or return.

What if my item is faulty or incorrect? 

Don’t worry, drop us an email at cs@collectivespace.com.sg with your invoice number along with photos of the original shoe box with our price label, the faulty area with the whole shoe and the sole of the shoe. Our customer service representative will advise on the next course of action accordingly.

What happens if I am dissatisfied with my purchase?

We want you to love your purchase(s)! Hence, if for any reason you are dissatisfied with what you have received, you may return the item(s) back to us within 7 days of receiving your order, provided that the item(s) meets the conditions of our refunds policy as stated here.

How do I return something to you?

Email us with your invoice number at cs@collectivespace.com.sg and a friendly customer service representative will be in touch with you within 1-3 working days.

What if I'm an overseas customer? How do I return my item?

For overseas orders, please email us at cs@collectivespace.com.sg and a customer service representative will be in touch to assist you. Kindly note that the shipping costs incurred from returning parcels from overseas territories will be borne by you. Depending on the type of shipping method available in your territory, please allow your parcel some time to reach our logistics partner. An email notification will also be sent. Kindly note that we reserve the right to reject any item that does not meet the terms of our returns policy, and the rejected item(s) will be sent back to you at your expense.

When will I receive my refund?

Once we have received your item and assessed the terms of return, our customer service representative will be in touch with you. A refund will then be issued for the returned item to your initial payment method immediately, but may take up to 7 working days for your bank to process and return the funds back into your account.